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Privacy Policy

Last updated March 2026 4 min read

Home Service Plan Ltd is committed to protecting your personal data. This policy explains what we collect, why we collect it, and how we keep it safe — in plain language, not legal jargon.

1. Data We Collect

When you sign up for a plan or contact us, we may collect the following personal information:

  • Full name
  • Home address
  • Phone number
  • Email address
  • Payment details (processed securely via our payment provider)

2. How We Use Your Data

We only use your information for legitimate purposes directly related to your service plan:

  • To provide and manage your cover
  • To process your payments
  • To communicate with you about your plan or repairs
  • To improve our service and customer experience

3. Legal Basis for Processing

We process your data under the following lawful bases as defined by UK GDPR:

  • Contractual necessity — to fulfil your service plan agreement
  • Legal obligation — where required by applicable law
  • Legitimate interests — to improve and develop our services responsibly

4. Who We Share Your Data With

We do not sell your personal data. We may share it only with trusted third parties who help us deliver our service:

  • Payment providers (for secure transaction processing)
  • Engineers dispatched to carry out repairs on your behalf
  • Technology and support partners essential to our operations

5. How Long We Keep Your Data

We retain your personal data only for as long as needed to provide your service and meet our legal obligations. Once no longer required, data is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access — request a copy of your data
  • Rectification — request corrections to inaccurate data
  • Erasure — request deletion of your data where applicable
  • Objection — object to certain types of processing
  • Portability — receive your data in a structured format
  • Complaint — lodge a complaint with the ICO (ico.org.uk)

7. Cookies

We use cookies on our website to improve performance and your experience. See our Cookie Policy for full details and how to manage your preferences.

8. Contact

To exercise any of your rights, or if you have any privacy-related questions, get in touch:

Privacy questions? Contact us at support@homeserviceplan.uk